Frequently Asked Questions

How can I contact Bloombaes?

You can purchase a Bloombae online any time of the day, seven days per week.  Our Bloombettes can also be contacted by phone Monday to Friday between 9am – 8pm EST. Please call us at 1-833-MY BLOOM.

How do I place an order in Spanish? Do you offer a Spanish speaking Customer Service Agent? ¿Cómo puedo realizar un pedido en español? ¿Tienen agentes de servicio al cliente que sepan hablar español?

If you would like to place an order with a Spanish speaking agent, we are more than happy to assist you.  Our Spanish speaking agents are available. Please call us at 1-833-MY BLOOM.

What methods of payments do you accept?

Bloombaes secure online payment system will accept MasterCard, VISA, and American Express cards.

Is it safe to use my credit card online?

Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.

Will I be charged Sales Tax?

If your Bloombae is being delivered in North Carolina, you will be charged a 2% sales tax.

Do you offer delivery outside the continental United States?

Not yet.

What is the deadline to place an order?

Bloombaes deliver Monday to Friday. During peak periods, such as the Holidays, Valentines and Mother’s Day, we recommend placing an order early to ensure timely delivery.  We do not ship any Bloombaes on Friday.  When order is placed before 2pm EST, we will deliver within 2 days.

What if my recipient is not at home?

We highly recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.

How will my Bloombaes be shipped?

Your Bloombae will be packaged in a beautiful box and packed with cellophane for safe transit.  For warm weather shipping we will add ice packs to ensure your bloom arrives in perfect condition.  We ship UPS and only allow for a 2-day transit time.

While we will take every precaution to see that your product arrives safely, we do not accept responsibility for damage that may occur to perishable products. We cannot control where the carrier travels with the package, stores the package, and parks their vehicles.

Do I receive a confirmation of my order?

Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact to discuss your requirements.

Do I receive an Order and Delivery E-mail Confirmation?

After your order is submitted, you will receive a series of e-mails with status of your order.

1. An order confirmation e-mail informing you that your order has been received.
2. A shipping confirmation e-mail informing you that your Bloombaes has been shipped.
3. A delivery confirmation and text message informing you that your Bloombae has been delivered.

Please provide us a valid e-mail address at checkout to ensure that you receive these important confirmations. 

If you do not receive an e-mail from us, please check your SPAM folder first.  Please do not hesitate to contact us at 1-833-MY BLOOM to ensure that your order is being processed.

Can I cancel an order?

If your order is presently en route and has already been shipped or is delivered, we are unable to cancel it.  If you order is scheduled for a future delivery date, we will do everything possible to comply with your request.  Please give us a call at 1-833-MY BLOOM.

What if the incorrect address was provided for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and hospital rooms/wards where applicable. If your gift is delivered to the wrong address due to incorrect details, an additional delivery charge may apply to redirect or redeliver the gift and may also cause delay in delivery.

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